We are currently supporting our West Yorkshire based client with the appointment of an experienced Housing Manager to lead and strengthen the income recovery team.
The post will provide leadership across income recovery, with the opportunity to shape approach, support the team and influence performance.
The Role
- Lead and oversee income collection activity, ensuring strong performance and best practice recovery
- Manage and support a team of Income Officers, providing day-to-day leadership and oversight
- Oversee the use of digital and automated tenant engagement tools to support effective customer contact and income recovery
- Work confidently with housing income and arrears management systems
- Review current processes and performance, making clear recommendations for service improvement
- Support complex income cases and provide insight to senior colleagues as required
Experience required
- Proven experience as an Income Manager or Housing Manager with significant income management responsibility
- Strong understanding of income collection and arrears management best practice
- Experience managing or supervising income or housing teams
- Confident using systems and performance data to drive improvement
- Practical, solutions focused approach with the ability to deliver change at pace
